Credit Affordability

With this year’s double increase in interest rates, an increase in inflation and several fuel hikes, as well as the ripple effect of escalating food prices, many consumers’ pockets are stretched to the limit. The reality is that consumer’s needs and desires will not diminish because of this. Many will not be deterred from satisfying their urges to spend and they will simply incur more debt and still sign up for those gym or cell phone contracts. We spoke to the Communication Manager at Credit Ombudsman, Neo Loeto.


The Office of the Credit Ombud resolves complaints from consumers and businesses that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider, debt counsellor or payment distribution agent. As from 1/07/2013 all debt counselling complaints are referred directly to the NCR on 0860 627 627/011 554 2600/

At all times we will act honestly, independently and fairly, balancing the rights of all parties. 

The Credit Ombud does consumer education pertaining to the credit and credit information industry.

Our service is free of charge and the only requirements that must be met are:

The complaint must be within the jurisdiction of the office

The complainant must follow the complaint process as stipulated

The complainant must sign the Terms and Conditions / Rules and Undertakings accompanied with the complaint form

The Credit Ombud follows an informal dispute resolution process as stipulated in our Terms of Reference. The rulings of the Ombud are binding on its Members (Credit Providers, Credit Bureaux, Debt Counsellors and Payment Distribution Agents.) If the complainant is not happy with the decision of the office, he/she can seek alternative remedies to resolve the matter, or may approach the National Credit Regulator. 

The Office of the Credit Ombud is an independent and impartial body that reports to the Credit Ombud Council. The Council is represented by 3 constituencies: consumer bodies, the credit constituency and independent members.

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